---
title: General | AFP Customer Support
description: General
---

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1. [AFP Customer Support](https://help.financialprofessionals.org/)
2. [General](https://help.financialprofessionals.org/general)

# General

 General

## Website

- [How do I troubleshoot if my login stopped working?](https://help.financialprofessionals.org/how-do-i-troubleshoot-if-my-login-stopped-working)
- [How do I clear my cache and cookies?](https://help.financialprofessionals.org/how-do-i-clear-my-cache-and-cookies)
- [How do I whitelist an email?](https://help.financialprofessionals.org/how-do-i-whitelist)
- [Why is my access denied to a specific section of the AFP Website?](https://help.financialprofessionals.org/why-is-my-access-denied-to-a-specific-section-of-the-afp-website)
- [Where can I find information about AFP regional associations?](https://help.financialprofessionals.org/where-can-i-find-information-about-afp-regional-associations)
- [What is your privacy policy and cookie policy?](https://help.financialprofessionals.org/what-is-your-privacy-policy-and-cookie-policy)
- [How do I take a quiz that I purchased online?](https://help.financialprofessionals.org/how-do-i-take-a-quiz-that-i-purchased-online)
- [How do I obtain a username and password?](https://help.financialprofessionals.org/how-do-i-obtain-a-username-and-password)
- [What resources are available regarding Coronavirus (COVID-19)?](https://help.financialprofessionals.org/what-resources-are-available-regarding-coronavirus-covid-19)

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## Payments

- [What does "invalid account number" mean?](https://help.financialprofessionals.org/what-does-invalid-account-number-mean)
- [What does "do not honor" mean?](https://help.financialprofessionals.org/what-does-do-not-honor-mean)
- [Where do I send my check payment?](https://help.financialprofessionals.org/where-do-i-send-my-check-payment)
- [Where can I send my credit card payment?](https://help.financialprofessionals.org/where-can-i-send-my-credit-card-payment)
- [Where Can I Overnight A Check?](https://help.financialprofessionals.org/where-can-i-overnight-a-check)
- [What is the Merchant Category Code?](https://help.financialprofessionals.org/what-is-the-merchant-category-code)
- [How do I pay an invoice online?](https://help.financialprofessionals.org/how-do-i-pay-an-invoice-online)
- [How can I request a pricing summary statement for my membership dues?](https://help.financialprofessionals.org/how-can-i-request-a-pricing-summary-statement-for-my-membership-dues-1)
- [How Can I Pay by Electronic Funds Transfer?](https://help.financialprofessionals.org/how-can-i-pay-by-electronic-funds-transfer)
- [How can I obtain a copy of a receipt?](https://help.financialprofessionals.org/how-can-i-obtain-a-copy-of-a-receipt)
- [How can I find out what was charged to my credit card?](https://help.financialprofessionals.org/how-can-i-find-out-what-was-charged-to-my-credit-card)
- [Does AFP Accept P.O.s (Purchase Orders)?](https://help.financialprofessionals.org/does-afp-accept-p.o.s-purchase-orders)
- [Why did I receive a check from AFP?](https://help.financialprofessionals.org/why-did-i-receive-a-check-from-afp)

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## Forms

- [Where can I find AFP's W-9 form?](https://help.financialprofessionals.org/where-can-i-find-afps-w-9-form)
- [Where can I find the printable exam application form?](https://help.financialprofessionals.org/where-can-i-find-the-printable-exam-application-form)

## Announcements

- [Contact Us](https://help.financialprofessionals.org/contact-us)

- [Certification](https://help.financialprofessionals.org/certification#main-content)

    - [CTP Certification](https://help.financialprofessionals.org/certification#ctp-certification)
    - [FPAC Certification](https://help.financialprofessionals.org/certification#fpac-certification)
- [AFP Conference](https://help.financialprofessionals.org/afp-conference)
- [Membership](https://help.financialprofessionals.org/membership)
- [Exam Prep Platform](https://help.financialprofessionals.org/exam-prep-platform#main-content)

    - [CTP Exam Prep Platform](https://help.financialprofessionals.org/exam-prep-platform#ctp-exam-prep-platform)
    - [FPAC Exam Prep Platform](https://help.financialprofessionals.org/exam-prep-platform#fpac-exam-prep-platform)
- [Events](https://help.financialprofessionals.org/events#main-content)

    - [Webinars](https://help.financialprofessionals.org/events#webinars)
- [General](https://help.financialprofessionals.org/general#main-content)

    - [Website](https://help.financialprofessionals.org/general#website)
    - [Payments](https://help.financialprofessionals.org/general#payments)
    - [Forms](https://help.financialprofessionals.org/general#forms)
    - [Announcements](https://help.financialprofessionals.org/general#announcements)

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